This Return & Refund Policy applies to all purchases made on our website. By placing an order, you agree to the terms listed below. We strive to ensure customer satisfaction and offer transparent return, exchange, and refund services for eligible orders.
We accept return and refund requests within 30 calendar days from the date customers receive the products. To be eligible for a return, items must be unused, unwashed, intact, and returned with original packaging, tags, and accessories. Damaged, worn, altered, or custom-made items are not eligible for return. Final sale and discounted items cannot be returned or exchanged.
To initiate a return, please contact our support team via official email with your order number, product information, and return reason. Do not send returns without prior confirmation from our team. Once your return request is approved, we will provide detailed return instructions.
Customers are responsible for return shipping fees unless the item is defective, damaged during transit, or shipped incorrectly by our side. After we receive and inspect the returned items, we will process your refund or exchange within 5–7 business days. Refunds will be credited back to your original payment method.
If you receive defective or wrong products, please provide clear photos or videos within 7 days after delivery. We will arrange a free replacement or full refund without additional charges. We reserve the right to update this policy without prior notice. Continued use of our website after updates confirms your acceptance of the revised terms.